Common questions about plans, billing, and switching
This page summarizes common questions people ask about postpaid plans: monthly cost, how to check bills, and how postpaid compares with prepaid options.
How much is a monthly plan?
Prices depend on the speed tier and inclusions. Example plan prices commonly cited online include mid-tier monthly rates and higher tiers with faster speeds.
Is my internet prepaid or postpaid?
If you receive a monthly statement for a fixed plan, it is typically postpaid. If you reload for access, it is typically prepaid.
How do I check my bill?
Use the billing portal or customer portal to view your current statement and archived bills once you are logged in.
Achieving Your Vision
After you apply for a postpaid plan, installation usually includes service-availability checks, scheduling, and equipment setup. Keep your reference number and confirm your service address and contact details.
How Can Our Team Help You to Reach Your Goals
Learning About You
Schedule a 30-minute call with our professional to discuss your goals and how we can help. This phone or Zoom call also outlines who we are and our process.
Organized Meeting
For postpaid setup, prepare details such as your full service address, valid ID, contact number, and the plan tier you want. This helps reduce delays during verification and scheduling.
Plan Meeting
After activation, review your plan inclusions (speed tier, unlimited data, landline minutes if bundled) and note your statement date and due date so your monthly billing stays predictable.
Implementation
After your first billing cycle, download or view your statement online so you can track the charges for the cycle and confirm any add-ons you enabled. We’ll implement and manage these, keeping you updated.
